SHOP POLICY...

 

PAYMENTS

 

Payment is made directly through PayPal.  Australian Residents can pay via Direct Deposit to our Commonwealth Bank Account

 

West 4th Studio

BSB 633 000

Account No. 160209250

 

Please email us with your order and deposit the order amount directly to our account.  We will notify you as soon as we have received the funds into our account. 

 

SHIPPING (WITHIN AUSTRALIA)

COVID-19


Please note that there are expected delays with Australia Post during CoVid-19.  We will have your order out to within the time frame specified for each item.  We post using Australia Post Priority Stickers but this service has been discontinued during CoVid-19 so unfortunately we CANNOT guarantee when your parcel will arrive. 

 

Orders will be shipped to your PayPal address.  If you wish us to ship to a different address, please email us after you have ordered.

All of our products are made-to-order. Your order will be shipped within time specified in the Postage section on each of our products.

TRACKING IS NOT INCLUDED WITH YOUR ORDER  If you would like to upgrade to shipping with Tracking or to Express Post, please let us know. We will forward you a separate PayPal Invoice for the cost of the Tracking or Express Postage.  PLEASE NOTE Australia Post WILL NOTE guarantee delivery within the specified time frames. 

For more information on postage times, please check here:

https://auspost.com.au/about-us/news-media/important-updates/coronavirus#domestic

If your package does not turn up within the expected time frame, please contact us.  Please note however that we don't consider a parcel 'lost' in the post until it has been a full 40 days from the date of shipping. 

We take care with our packaging but if for any reason your item arrives damaged, please contact us immediately. 

INTERNATIONAL PURCHASES

international shipping is VERY SLOW at present and we do apologise if your order is delayed but unfortunately this is out of our control.  For more information on Australia Post International please check here:

https://auspost.com.au/about-us/news-media/important-updates/coronavirus#international

 

REFUND OR EXCHANGE 

 

We offer a 7 day full refund for return policy. If you are unhappy with your purchase for any reason, please contact us within 7 days of receiving it. We cannot accept responsibility for postage and handling charges. 



ADDITIONAL INFORMATION
 

We don't recommend that you wear our jewellery whilst showering or swimming.  To clean please wipe with a soft cloth.

 

All of our jewellery is made by us in our Studio on the Sunshine Coast, Queensland and we use only quiality materials which are all nickel and lead free.

When you shop with us in our online store, you are automatically added to our "mailing list".  If you do not wish to receive emails from us simply "unsubscribe" when you get the first email.  We promise not to contact you with mail, unless we have something important to ask or tell you.  



 

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Queensland, Australia |   info@west4thstudio.com.au  |  m. 0408 314 738  | west 4th studio ©2020