Payment is made directly through PayPal. Australian Residents can pay via Direct Deposit to our Commonwealth Bank Account
West 4th Studio
BSB 633 000
Account No. 160209250
Please email us with your order and deposit the order amount directly to our account. We will notify you as soon as we have received the funds into our account.
SHIPPING (WITHIN AUSTRALIA)
Orders will be shipped to your PayPal address. If you wish us to ship to a different address, please email us after you have ordered.
All of our products are made-to-order. Your order will be shipped within 5-7 days of purchase.
TRACKING IS NOT INCLUDED WITH YOUR ORDER If you'd like to upgrade to shipping with Tracking or to Express Post, please let us know. We will forward you a separate PayPal Invoice for the cost of the Tracking or Express Postage.
If your package does not turn up within the expected time frame, please contact us. Please note however that we don't consider a parcel 'lost' in the post until it has been a full 30 days from the date of shipping.
We take care with our packaging but if for any reason your item arrives damaged, please contact us immediately.
REFUND OR EXCHANGE
We offer a 7 day full refund for return policy. If you are unhappy with your purchase for any reason, please contact us within 7 days of receiving it. We cannot accept responsibility for postage and handling charges.
We don't recommend that you wear our jewellery whilst showering or swimming. To clean please wipe with a soft cloth.
All of our jewellery is made by us in our Studio on the Sunshine Coast, Queensland and we use only quiality materials which are all nickel and lead free.